{"id":1580,"date":"2025-12-18T04:37:56","date_gmt":"2025-12-17T20:37:56","guid":{"rendered":"https:\/\/silentkeeper.org\/?p=1580"},"modified":"2025-12-18T04:40:45","modified_gmt":"2025-12-17T20:40:45","slug":"%e5%9c%a8%e9%82%a3%e6%8b%bc%e5%91%bd%e6%b4%bb%e4%b8%8b%e5%8e%bb%e7%9a%84%e5%8d%81%e5%b9%b4","status":"publish","type":"post","link":"https:\/\/silentkeeper.org\/?p=1580","title":{"rendered":"\u5728\u90a3\u62fc\u547d\u6d3b\u4e0b\u53bb\u7684\u5341\u5e74"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

\u611f\u8b1d\u5e2b\u5c0a\u7684\u52a0\u6301\u8207\u6559\u5c0e
\u611f\u8b1d\u5927\u5bb6\u7684\u8b77\u6301
\u5f9e\u5927\u56db\u958b\u59cb\u5230\u535a\u58eb\u5b78\u4f4d\u62ff\u5230\u7684\u300c\u5341\u5e74\u300d\uff0c\u6c92\u6709\u4f11\u606f\u653e\u5047\u65c5\u884c\u7684\u5341\u5e74
\u501f\u59dc\u80b2\u6046\u7684\u6b4c\u8a5e\uff1a\u56de\u9996\u4f86\u6642\u8def\uff0c\u5f80\u4e8b\u8d8a\u4f86\u8d8a\u6e05\u695a\uff0c\u8aaa\u4e0d\u76e1\u7576\u6642\u7684\u6211\u591a\u9ebc\u5b64\u7368\u22ef
******************************<\/p>\n\n\n\n

\u62fc\u547d\u5275\u4f5c\u7684\u90a3\u5e7e\u5e74\uff0c\u7a76\u7adf\u662f\u904e\u8457\u4ec0\u9ebc\u6a23\u7684\u65e5\u5b50\u554a\uff1f<\/p>\n\n\n\n

\u5f88\u7c21\u55ae\uff0c\u8b00\u751f\u7684\u65e5\u5b50\u3002\u4eba\u70ba\u4e86\u6d3b\u4e0b\u53bb\uff0c\u53ef\u4ee5\u628a\u81ea\u5df1\u903c\u5230\u9019\u6a23\u7684\u5730\u6b65\uff0c10\u5e74\u88e1\uff0c\u7576\u4f01\u7ba1\u9867\u554f\u3001\u5beb\u66f8\uff0c\u5ff5\u5b8c\u5927\u56db\u5b78\u58eb\u3001\u5169\u5e74\u78a9\u58eb\u8ddf\u4e03\u5e74\u535a\u58eb\uff0c\u5b8c\u5168\u6c92\u6709\u9593\u65b7\u3002<\/p>\n\n\n\n

\u4eba\u760b\u9b54\u8d77\u4f86\uff0c\u5c0d\u81ea\u5df1\u6700\u72e0\u3002\u56e0\u70ba\u62fc\u547d\uff0c\u624d\u6709\u4e0b\u5217\u768419\u672c\u8ad6\u6587\u5c08\u66f8\uff08\u4e0d\u5217\u6703\u8b70\u671f\u520a\u8ad6\u6587\u4e86\uff0c\u73fe\u5728\u770b\u90fd\u89ba\u5f97\u771f\u53ef\u6015\uff09\u3002<\/p>\n\n\n\n

\u9127\u76c8\u5609\uff08\u7b46\u540d\u885b\u5357\u967d\uff0c\u820a\u540d\u9127\u632f\u90a6\uff09\u76f8\u95dc\u7e41\u9ad4\u5b57\u8457\u4f5c\uff08\u542b\u78a9\u535a\u58eb\u8ad6\u6587\uff09\uff0c\u6309\u51fa\u7248\u5e74\u4efd\u6392\u5217\uff1a<\/p>\n\n\n\n

1\u3001\u9867\u5ba2\u6eff\u610f\u5b78\uff0c\u81fa\u5317\u5e02<\/strong> \uff1a\u725b\u9813<\/strong>\uff0c1996[\u6c11<\/strong>85]\u3002\u672c\u66f8\u69ae\u7372\u6c11\u570b85\u5e74\u7d93\u6fdf\u90e8\u4e2d\u5c0f\u4f01\u696d\u91d1\u66f8\u734e\uff0c\u6709\u53f2\u4ee5\u4f86\u6700\u5e74\u8f15\u5f97\u734e\u8005\u3002<\/strong><\/p>\n\n\n\n

2\u3001\u9867\u5ba2\u670d\u52d9\u7cfb\u7d71\u898f\u5283\uff0c\u81fa\u5317\u5e02<\/strong>\u00a0\uff1a\u725b\u9813<\/strong>\uff0c1996[\u6c11<\/strong>85]\u3002\u9019\u5169\u672c\u66f8\u5beb\u5b8c\u51fa\u7248\uff0c\u5927\u56db\u9084\u6c92\u7562\u696d\u3002<\/p>\n\n\n\n

3\u3001\u78a9\u58eb\u8ad6\u6587\uff1a\u9023\u9396\u897f\u9910\u696d\u670d\u52d9\u50b3\u9001\u7cfb\u7d71\u4e4b\u95dc\u9375\u6210\u529f\u56e0\u7d20\u7814\u7a76\uff0c\u9127\u632f\u90a6\uff08\u820a\u540d\uff09\uff0c\u4e2d\u570b\u6587\u5316\u5927\u5b78\u89c0\u5149\u4e8b\u696d\u7814\u7a76\u6240\uff0c1998[\u6c1187]\u3002<\/strong><\/p>\n\n\n\n

4\u3001\u670d\u52d9\u7af6\u722d\u512a\u52e2\uff08Service competitive advantages\uff09 : \u63a2\u7d22\u6c38\u7e8c\u7d93\u71df\u7684\u5967\u79d8\uff0c\u81fa\u5317\u5e02<\/strong>\uff1a\u5546\u5146\u6587\u5316\u51fa\u7248\uff0c<\/strong>2001[\u6c11<\/strong>90]\u3002<\/strong><\/p>\n\n\n\n

5\u3001\u65b0\u9867\u5ba2\u6eff\u610f\u5b78\uff08New customer satisfaction\uff09 : e\u4e16\u7d00\u7684\u6210\u529f\u4e4b\u9053\uff0c\u81fa\u5317\u5e02<\/strong>\uff1a\u5546\u5146\u6587\u5316\u51fa\u7248\uff0c<\/strong>2001[\u6c11<\/strong>90]\u3002<\/strong><\/p>\n\n\n\n

6\u3001\u9867\u5ba2\u6eff\u610f\u7d93\u71df\u7684\u516d\u5927\u89c0\u9ede<\/strong> : \u885b\u5357\u967d\u8ac7\u9867\u5ba2\u6eff\u610f<\/strong>\uff08Viewpoints of customer satisfaction\uff09\uff0c\u5546\u5146\u6587\u5316\u51fa\u7248<\/strong>\uff0c2002 [\u6c11<\/strong>91]\u3002<\/strong><\/p>\n\n\n\n

7\u3001\u539f\u5247\u9818\u5c0e\uff1a\u63a7\u5236\u8d8a\u5c11\u8d8a\u597d\u7684\u5f8c\u73fe\u4ee3\u98a8\u683c\uff08Principles leadership: the postmodern style\uff09\uff0c\u5546\u5146\u6587\u5316\u51fa\u7248\uff0c<\/strong>2003[\u6c11<\/strong>92]\u3002<\/strong><\/p>\n\n\n\n

8\u3001\u670d\u52d9\u8d0f\u5bb6\uff08Service winner \uff09\uff1a\u5efa\u69cb\u7cfb\u7d71\u5316\u7684\u670d\u52d9\u7af6\u722d\u529b\uff0c\u5546\u5146\u6587\u5316\u51fa<\/strong>\u7248\uff0c2003 [\u6c11<\/strong>92]\u3002<\/strong><\/p>\n\n\n\n

9\u3001ERM\uff1a\u54e1\u5de5\u95dc\u4fc2\u5927\u8e8d\u9032\uff0c\u5546\u5146\u6587\u5316\u51fa<\/strong>\u7248\uff0c2004 [\u6c11<\/strong>93]\u3002<\/strong><\/p>\n\n\n\n

10\u3001\u7a7a\u4e2d\u9032\u4fee\u5b78\u9662\u6559\u79d1\u66f8\uff1a\u670d\u52d9\u696d\u7ba1\u7406\uff08\u7b2c\u4e00\u7248\uff09\uff0c\u9127\u76c8\u5609\uff08\u672c\u540d\uff09\uff0c\u4e2d\u83ef\u96fb\u8996\u516c\u53f8<\/strong>\uff0c2005[\u6c11<\/strong>94]\u3002<\/p>\n\n\n\n

11\u3001\u535a\u58eb\u8ad6\u6587\uff1a\u5f8c\u73fe\u4ee3\u60c5\u5883\u5c0d\u7d44\u7e54\u7d50\u69cb\u4e4b\u5f71\u97ff : \u4ee5\u5ba2\u670d\u7522\u696d\u70ba\u4f8b\uff0c\u9127\u76c8\u5609\uff08\u672c\u540d\uff09\uff0c\u570b\u7acb\u4e2d\u6b63\u5927\u5b78\u4f01\u696d\u7ba1\u7406\u7814\u7a76\u6240<\/strong>\uff0c2005 [\u6c11<\/strong>94]\u3002<\/strong><\/p>\n\n\n\n

12\u3001\u54c7!\u73a9\u884c\u92b7 : \u4f60\u4e00\u5b9a\u8981\u77e5\u9053\u768421\u7a2e\u884c\u92b7\u79d8\u6280\uff0c\u83ef\u6587\u7db2\u51fa\u7248\uff0c<\/strong>2005 [\u6c11<\/strong>94]\u3002<\/strong><\/p>\n\n\n\n

13\u3001\u9867\u5ba2\u670d\u52d9\u5fc3\u4e3b\u5f35 : \u670d\u52d9\u696d\u5fc5\u52dd\u7684\u4e09\u5341\u4e09\u500b\u670d\u52d9\u79d8\u8a23\uff0c\u5546\u5146\u6587\u5316\u51fa\u7248\uff0c<\/strong>2005 [\u6c11<\/strong>94]\u3002<\/strong><\/p>\n\n\n\n

14\u3001\u5be6\u8e10<\/strong>ERM : \u518d\u5275\u696d\u7e3e\u7684\u985b\u5cf0\uff0c\u5546\u5146\u6587\u5316\u51fa\u7248\uff0c<\/strong>2005 [\u6c11<\/strong>94]\u3002<\/strong><\/p>\n\n\n\n

15\u3001\u4f60\u4e00\u5b9a\u8981\u77e5\u9053\u7684<\/strong>21\u7a2e\u884c\u92b7\u79d8\u6280<\/strong> : \u884c\u92b7\u6a5f\u5bc6\u5927\u516c\u958b\uff0c\u6469\u723e\u6587\u5316\u51fa\u7248\uff0c<\/strong>2006 [\u6c11<\/strong>95]\u3002<\/strong><\/p>\n\n\n\n

16\u3001\u7528\u807d\u7684\u5b78\u884c\u92b7 : 32CDs\u5b8c\u6574\u7248\uff0c\u738b\u5bf6\u73b2\u3001\u885b\u5357\u967d\u7b49\u5408\u8457\uff0c\u5275\u898b\u6587\u5316<\/strong>, 2007[\u6c11<\/strong>96]\uff0c\u672c\u66f8\u53e6\u6709\u4e0d\u542bCD\u7684\u7248\u672c\u3002<\/strong><\/p>\n\n\n\n

17\u3001\u7a7a\u4e2d\u9032\u4fee\u5b78\u9662\u6559\u79d1\u66f8\uff1a\u670d\u52d9\u696d\u7ba1\u7406\uff08\u5168\u65b0\u6539\u7248\uff09\uff0c\u9127\u76c8\u5609\uff08\u672c\u540d\uff09\uff0c<\/strong>\u4e2d\u83ef\u96fb\u8996\u516c\u53f8\uff0c2008[\u6c11<\/strong>97]\u3002<\/p>\n\n\n\n

\u7c21\u9ad4\u5b57\u8457\u4f5c\uff0c\u6309\u5e74\u4efd\u6392\u5217\uff1a<\/p>\n\n\n\n

1\u3001\u5ba2\u6237\u6ee1\u610f<\/strong>30\u5802\u8bfe<\/strong>\uff0c\u536b\u5357\u9633\u8457<\/strong>\uff0c\u5317\u4eac<\/strong> : \u673a\u68b0\u5de5\u4e1a\u51fa\u7248\u793e<\/strong>, 2003\u3002<\/p>\n\n\n\n

2\u3001\u62b1\u6028\u662f\u6700\u597d\u7684\u793c\u7269<\/strong>\uff1a\u521b\u9020\u6301\u7eed\u7ade\u4e89\u4f18\u52bf\u7684\u987e\u5ba2\u6ee1\u610f\u5b66\uff0c\u536b\u5357\u9633\u8457\uff0c\u5317\u4eac<\/strong> : \u5317\u4eac\u5de5\u4e1a\u5927\u5b66\u51fa\u7248\u793e<\/strong>, 2005\u3002<\/p>\n\n\n\n

\u4ee5\u4e0a\u6240\u6709\u5b78\u4f4d\u8ad6\u6587\u3001\u7e41\u9ad4\u51fa\u7248\u3001\u7c21\u9ad4\u51fa\u7248\uff0c\u5171\u8a0819\u672c\u3002<\/p>\n\n\n\n

\u73fe\u5728\u96e3\u4ee5\u60f3\u50cf\u7576\u6642\u5728\u62fc\u4ec0\u9ebc\uff0c\u4e5f\u8a31\uff0c\u70ba\u4e86\u5403\u98ef\uff0c\u70ba\u4e86\u751f\u6d3b\u5427\uff01<\/p>\n","protected":false},"excerpt":{"rendered":"

\u611f\u8b1d\u5e2b\u5c0a\u7684\u52a0\u6301\u8207\u6559\u5c0e\u611f\u8b1d\u5927\u5bb6\u7684\u8b77 … \u5728\u90a3\u62fc\u547d\u6d3b\u4e0b\u53bb\u7684\u5341\u5e74<\/span>Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1580","post","type-post","status-publish","format-standard","hentry","category-1"],"_links":{"self":[{"href":"https:\/\/silentkeeper.org\/index.php?rest_route=\/wp\/v2\/posts\/1580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silentkeeper.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/silentkeeper.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/silentkeeper.org\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/silentkeeper.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1580"}],"version-history":[{"count":2,"href":"https:\/\/silentkeeper.org\/index.php?rest_route=\/wp\/v2\/posts\/1580\/revisions"}],"predecessor-version":[{"id":1589,"href":"https:\/\/silentkeeper.org\/index.php?rest_route=\/wp\/v2\/posts\/1580\/revisions\/1589"}],"wp:attachment":[{"href":"https:\/\/silentkeeper.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/silentkeeper.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1580"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/silentkeeper.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}